E Ink Actions｜E Ink ESG Website

Since 2021, E Ink has divided the customer services into ePaper display (EPD) and Front Plane Laminate (FPL) service based on the categories of the products sold, offering dedicated customer service personnel according to different customer attributes to reinforce the communication and immediate services. As for the customer satisfaction, we have also expanded the scope of customer survey. In addition to the original customers of ePaper Module, the customers of front plane laminate have also been included in the survey. A comprehensive understanding of the customers' needs and expectation in various aspects is thus acquired through the feedback from the customers of different product categories.

ePaper is still new to most customers worldwide. To further promote E Ink's ePaper products, the company has established an online sysytem that provides potential customers with a more convenient way to obtain ePaper evaluation kits (including one ePaper display and one driving board) for product evaluation purpose. Since E Ink's products are not final products and require assembly before they can be used as eReaders, notebooks, or electronic shelf labels, they cannot be directly sold to end consumers. Due to the different applications and production batches (date codes) of ePaper products, different software (waveform files) needs to be provided to customers to drive the ePaper display. Therefore, mass online purchases are not applicable to E Ink's products. For this reason, historically, online sales have accounted for approximately 0.01% of the company's overall revenue.